Senior Service Specialist, Diesel Engines (Remote USA)

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility.

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Specific Responsibilities

• Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels.
• Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands.
• Analyze warranty claims from dealers, distributors, and OEMs to insure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate.
• Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
• Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc.
• Travel to dealers to investigate and remedy field problems or disputed warranty claims.
• Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth.
• Attend annual dealer open houses to support dealers and their customers.
• Attend trade shows as required to be the face and voice of diesel service at these events.
• Personally demonstrate and drive the Kohler Core Competencies.
• Focus on the End Customer
• Build Trust
• Set High Standards of Performance
• Drive Continuous Improvement
• Travel Requirements: Ability to travel approximately 25% including some international travel

Requirements

• Three to five years of experience of troubleshooting and repairing common rail diesel engines.
• Experience with small spark ignited engines a plus.
• Strong customer experience skills are required along with ability to read and interpret, engineering drawing, wiring diagrams and technical manuals.
• Associates degree in an engine or mechanical / electrical field preferred.

Qualifications

• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Important Notice

This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week. Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations.

Schedule

The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. The Salary range for this position is $63,100.00-$79,500.00.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

Important Notice: Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws.