Senior Service Engineer - Southern California

Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. The role reports to our Corona, CA office.

About the role

We are looking for an experienced Senior Service Engineer to lead the installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. This advanced role requires in-depth technical expertise in CNC machinery, the ability to diagnose complex issues, and the capability to mentor junior engineers. The position involves frequent travel and direct interaction with customers to ensure optimal machine performance and customer satisfaction.

Responsibilities

• Advanced Troubleshooting & Repairs: Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, and software-related CNC machine issues.
• Installation & Commissioning: Oversee the installation and setup of CNC machines, ensuring proper calibration, alignment, and integration with production systems.
• Preventative Maintenance: Develop and implement preventive maintenance programs to enhance machine reliability and longevity.
• Technical Leadership & Training: Mentor and train Level 1 and Level 2 Field Service Engineers, providing guidance on best practices and advanced troubleshooting techniques.
• Customer Support & Consultation: Act as a technical advisor, assisting customers in optimizing machine performance and recommending upgrades or modifications when necessary.
• Software & Controls: Troubleshoot and program CNC control systems (e.g., Fanuc, Siemens, Mazak, Heidenhain). Perform firmware and software updates as required.
• Documentation & Reporting: Maintain detailed service logs, diagnostic reports, and repair documentation. Provide feedback to engineering and product development teams.
• Emergency & On-Site Support: Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.
• Compliance & Safety: Ensure adherence to safety protocols, industry standards, and customer requirements when working with high-precision machinery.

Requirements

• In-depth knowledge of CNC machine operations, electrical schematics, mechanical systems, and control systems.
• Proficiency in troubleshooting and programming CNC controllers such as FANUC, Siemens, Mazak, and Heidenhain.
• Strong understanding of servo motors, drives, PLCs, and automation systems.
• Experience with laser calibration, ball bar testing, and precision alignment techniques.
• Excellent verbal and written communication skills to interact with customers, document service activities, and provide technical guidance.
• Experience mentoring junior engineers and leading technical service projects.
• Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent experience.
• 8-10 years of experience in CNC machine service, repair, and troubleshooting, with expertise in complex diagnostics.
• Strong electrical background.
• Understanding of prints, schematics, and electrical drawings.
• Ability to train customers when needed.

Travel

Up to 50% travel required, including frequent trips to customer sites within your territory (may require overnight stays).

Physical requirements

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations; dependable transportation and a clean driving record required.

Pay

$28.50 – $47.00 hourly.

Benefits

• Medical, 401(k), vacation, sick, and holiday pay.
• Tuition assistance.