Senior Service Engineer IS - ENDPOINT ENG, Hybrid

Providence caregivers are valued for their expertise in patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, empowering you to inspire and retain the best in the field.

About the role

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

This position is hybrid and open to candidates who reside within 65 miles of: Anchorage, AK; Seattle, WA; Redmond, WA; Renton, WA; Portland, OR; Irvine, CA; Lubbock, TX; Levelland, TX; Plainview, TX.

Responsibilities

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross-functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.
• Support integration of cloud-based print solutions with on-premise infrastructure.
• Influence software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Lead and represent the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Leverage data and metrics to drive behavior, process, and priority decisions.
• Problem-solve using systematic procedures and root cause analysis.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
• 5 years of related experience with VPSX print management system or Azure-hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Skills

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure DevOps for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non-technical teams.

Preferred Qualifications

• Epic print server experience.

Pay

Salary Range by Location:

• AK: Anchorage: $61.31 - $104.39 per hour
• California: All Southern California (except Bakersfield): $63.91 - $108.82 per hour
• Oregon: Portland Service Area: $61.31 - $104.39 per hour
• Texas: $46.76 - $79.62 per hour
• Washington: Western: $63.91 - $108.82 per hour

These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Providence offers a comprehensive benefits package including:

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance and disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources