Senior Service Engineer – End User Compute, Hybrid

About the role

Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Own and operate our endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf.
• Partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate the services that manage Windows and macOS devices across the organization.
• Own the full-service lifecycle, from platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation.
• Use platform data, logs, and operational telemetry to quickly identify root cause, restore service, and ensure the fix sticks through durable automation, improved monitoring, and clear standards.
• Set technical direction, mentor other engineers, and shape the endpoint management roadmap—defining what “good” looks like for scalable device management, secure configuration, deployment reliability, and service performance.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups.

Preferred Qualifications

• Experience in a Healthcare environment.
• 3 or more years of experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager/SCCM, Jamf).
• Strong Experience with source code version control using Git/GitHub.
• Strong PowerShell scripting skills for automation and systems management.

Skills

Thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience.

Benefits

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Pay

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time