Senior Service Designer / Contract / Remote

Our client, a leader in aerospace & defense, is looking to hire a Senior Service Designer. This is a fully remote role that will align to EST business hours! This job is a 1-year W2 contract role with benefits!* As a Senior Service Designer, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve quality, efficiency, and scalability for enterprise aerospace & defense products. What You'll Be Doing Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operationsDesign surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offeringsLeverage data to drive product development initiatives, advocating for the customer experienceLead initiatives that optimize pricing, cross-sells, and upsells to ensure customers' needs align to product and value Required Skill & Qualifications 5+ years in Service Design, UX Strategy, UX Research, and/or UX Architecture, developing customer journey maps, experience maps, service blueprints, personas, and current/future-state experience mappingExperience conducting user/stakeholders interviews & workshops, as well as presenting insights to senior leadership, distilling complex data to a simple storylineExperience with Figma/FigJam, Miro, Mural, or similar whiteboarding/collaboration toolsAbility to apply behavioral/product analytics into UX decisions using GA4, Adobe Analytics, or equivalent data visualization toolsHands-on research experience using Qualtrics, UserTesting, Dovetail, or equivalent for user/usability testing Desired Skills & Experience Bachelor's Degree in Service Design, Human Computer Interaction, or related fieldExperience applying AI, automation, data, or emerging technology to experience strategiesPrior experience in highly regulated industries including aerospace/defense, pharmaceuticals, finance, etc. preferred! Posted By: Workato API User