Senior Service Designer

Job Description

At Rockwell Automation, we design end-to-end experiences that support industries around the world. As a Senior Service Designer within our Enterprise Customer Experience (ECX) organization, you'll work on complex, enterprise-wide initiatives that shape how customers, partners, and employees interact across our ecosystem.

Responsibilities

• Conduct research to understand customer, partner, and employee needs, behaviors, and pain points
• Synthesize insights into clear problem statements and opportunity areas
• Create and evolve journey maps, service blueprints, and experience frameworks
• Design across digital, human, and operational touchpoints
• Facilitate co-creation workshops with partners
• Collaborate with product, IT, operations, and subject matter experts
• Prototype and test service concepts to validate and refine ideas
• Define and track CX metrics (e.g., Net Promoter Score, Customer Satisfaction, Customer Effort)
• Enable a customer-centered culture
• Share insights, tools, and best practices across teams
• Contribute to the evolution of service design methods and CX standards within the organization

Essentials

• Bachelor's degree
• Legal authorization to work in the U.S.

Preferred

• Bachelor's degree in Service Design, UX, Human-Centered Design, Business, or a related field
• 5+ years of experience in service design, customer experience, or a related discipline
• 5+ years of experience in industrial, manufacturing, or enterprise environments
• Proficiency in journey mapping, service blueprinting, and workshop facilitation
• Strong ability to structure problems, synthesize insights, and communicate clearly
• Experience using research and data to inform decisions
• Familiarity with design thinking and customer research methodologies
• Experience working with enterprise platforms (e.g., CRM, ERP, commerce systems) and understanding their impact on end-to-end experiences

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401(k)
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule

Benefits

To learn more about our benefits package, please visit at www.raquickfind.com.

About the Role

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Schedule

This role is a part of a job family. Compensation will be determined by skills and experience level. Employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.