Senior Service Associate M-F 8am-4:30pm EDT

Job Description

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

Responsibilities

• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision
• Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control
• Ensures transaction accuracy along with safety and quality compliance
• Delivers hands-on work, typically related to the core UPS business operations
• Follows established processes and procedures to execute work efficiently and safely
• Performs manual work that requires proficiency through job-related training and considerable on-the-job experience
• Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines
• Completes work with a limited degree of supervision and provides guidance to others with less experience
• Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
• Supports business products by collaborating with vendors, customers, and other internal support groups
• Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives
• Responsible for retaining and strengthening customer relationships which may include face to face customer service
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network

Requirements

• Legal right to work in the U.S.
• Successful completion of a background check

Qualifications

• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period

Skills

• Strong organizational and time management skills
• Attention to detail
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Proficiency with computer-based warehouse management systems

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Professional development opportunities
• Employee assistance program

Pay

Excellent weekly pay

Schedule

Permanent

Company Information

UPS is a Fortune Global 500 organization committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer.