Senior Service Advisor | 3+ Years Experience | Up To $160k - 2715

About the role

205 Diesel Repair is seeking a Senior Automotive Service Advisor in Rockwall, Texas, to manage customer communication, repair orders, estimates, and sales throughout the service process. This position pays $20-$30 per hour plus commission, with stated annual earning potential of $60,000-$160,000 based on the pay plan and sales performance. The shop offers a tight-knit, easygoing team environment and has experienced record months for the past two consecutive months. Diesel knowledge is a plus, and the shop offers one of the area's dedicated diesel service opportunities.

Responsibilities

• Manage customer intake and vehicle write-ups while maintaining accurate repair order documentation.
• Create and present repair estimates, maintenance recommendations, and Digital Vehicle Inspection (DVI) results to customers.
• Follow up with customers, secure repair authorizations, and manage repair orders through completion.
• Handle an expected workload of approximately five vehicles per day while supporting a weekly sales expectation of $25,000.
• Identify and present appropriate service and repair opportunities while supporting the shop's sales goals.
• Manage inbound and outbound customer communication through phone calls, text messages, and email.
• Reach out to prospective customer leads and work to convert inquiries into shop visits and service opportunities.
• Use Tekmetric for shop management and CRM functions and GoHighLevel for CRM