Senior SDET (Testing and Change Management Consultant)

Location: Omaha, NE (Onsite – 5 days per week)

About the role

The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. This role partners closely with business stakeholders and cross-functional teams to develop comprehensive test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate brings senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical.

Responsibilities

• Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
• Partner closely with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
• Lead and coordinate testing efforts across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
• Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
• Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
• Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
• Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
• Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
• Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
• Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
• Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
• Strong experience developing and managing comprehensive test plans in complex business or technology environments.
• Demonstrated ability to partner with business stakeholders to support successful solution delivery.
• Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
• Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
• Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
• Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
• Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
• Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
• Excellent communication, facilitation, and stakeholder management skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Ability to work onsite and collaborate effectively with project teams, business users, and leadership.

Pay

The base salary for this position is $74,250 to $80,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days

Physical Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Application deadline: 10/21/2026. This position is for an existing, immediate vacancy; candidates should be available to start as soon as possible. Background screening and identity verification may be required, including potential biometric data collection with appropriate disclosures and consent as required by law.