Senior Scrum Master

About the role

This newly created role supports the future growth of the Wealth and Advice Solutions (WAS) tech business. The WAS Tech business is a growth area for Schwab, focusing on high-net worth and ultra-high net worth retail investors. Key stakeholders include Schwab’s Wealth and Investment Solutions, including Schwab Wealth Advisory.

Responsibilities

• Enable WAS Tech to achieve consistent, predictable, high-quality delivery by implementing best practices, tools, metrics, and automation frameworks.
• Provide Agile oversight in software development and testing.
• Deliver high-quality solutions that meet business objectives in a flexible, collaborative, and rapidly changing environment.
• Support key stakeholders across the WAS organization, including Schwab’s Wealth and Investment Solutions, including Schwab Wealth Advisory.
• Work with a team of talented and highly motivated technologists to make technology a strategic differentiator for Schwab’s WAS business and its clients.

Requirements

• 5+ years of professional experience as a Scrum Master in enterprise software development environments.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I), or equivalent Agile certification.
• Demonstrated experience facilitating Scrum ceremonies (daily standups, sprint planning, retrospectives, sprint reviews) for development teams of 5-9 members.
• Proven track record of coaching development teams to achieve consistent velocity and meet sprint commitments.
• Experience identifying, tracking, and resolving team impediments and organizational blockers.
• Proficiency with Agile project management tools such as JIRA, Azure DevOps, or Rally.
• Strong understanding of software development lifecycle, including requirements gathering, development, testing, and deployment phases.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to work effectively with cross-functional teams including developers, QA engineers, product managers, and business stakeholders.
• Experience in fast-paced, iterative development environments with changing priorities.
• Knowledge of Agile metrics and reporting (burndown charts, velocity tracking, sprint health metrics).
• Understanding of DevOps practices and continuous integration/continuous deployment (CI/CD) concepts.

Qualifications

• Advanced Scrum certifications (CSP-SM, PSM II) or SAFe Program Consultant (SPC) certification preferred.
• 7+ years of Scrum Master experience with at least 2 years in a senior or lead role preferred.
• Experience in scaled Agile environments (SAFe, LeSS, Scrum@Scale) preferred.
• Background in software development, quality assurance, or technical project management preferred.
• Coaching and mentoring junior Scrum Masters or Agile practitioners preferred.
• Experience in financial services, healthcare, or other regulated industries preferred.
• Familiarity with multiple Agile frameworks beyond Scrum (Kanban, XP, Lean) preferred.
• Experience with release planning and dependency management across multiple teams preferred.
• Knowledge of technical practices such as test-driven development, continuous integration, and automated testing preferred.
• Proficiency with collaboration tools like Confluence, Slack, Microsoft Teams, and virtual facilitation platforms preferred.
• Experience facilitating large-scale planning events (PI Planning, quarterly business reviews) preferred.
• Understanding of UX/UI design processes and design thinking methodologies preferred.
• Change management and organizational transformation experience preferred.
• Strong analytical skills with experience using data to drive team improvements preferred.

Skills

• Scrum Master Certification
• Agile Project Management Tools (JIRA, Azure DevOps, Rally)
• Software Development Lifecycle Knowledge
• Facilitation, Communication, Interpersonal Skills
• Collaboration with Cross-Functional Teams
• DevOps Practices and CI/CD Concepts
• Agile Metrics and Reporting
• UX/UI Design Processes and Design Thinking Methodologies
• Change Management and Organizational Transformation Experience
• Analytical Skills with Data-Driven Team Improvements

Benefits

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance