Senior SAP SD Consultant

What makes your job exciting

• As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics
• You implement corrections in your specialist area in collaboration with our Basis Consultants
• Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system
• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance
• Your area of activity also includes developing solutions together with our customers for business-critical processes
• As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications
• Through your support, you create the basis for fast and secure communication and solution-finding for our customers and contribute significantly to better customer loyalty

What awaits you

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts
• Autonomy and flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• Secure role in a friendly, open-minded, and committed team
• Attractive salary package, social insurance, and private medical insurance
• 40 hours per week with German calendar

Your talents

• In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects
• You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
• When advising customers, you value a trusting and cooperative partnership
• A good command of English would also be desirable
• Your strength lies in recognizing problems, analyzing their causes, and finding possible solutions
• Team spirit, resilience, and the necessary flexibility to react quickly to new requirements are a matter of course for you

About the role

This is what you can look forward to:

• Valuable personal freedom
• Flexible working hours, mobile work, and a high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.
• 30+1 days leave
• Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
• Attractive bonuses & discounts
• Benefit from bonuses for special projects, premiums for staff recommendations, and -anniversaries, staff discounts for private online shopping, discounted leisure- and fitness offerings (EGYM Wellpass) and bike leasing (JobRad).
• Work-life balance & health
• Among other things, we offer you stress preventions & conflict management trainings, child- and elderly care support, health checks and medical check-ups, company pension scheme models & disability insurance models, as well as an ergonomic workplace.
• We Are One
• Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.

Requirements

Additional Information:

• What makes your job exciting
• What awaits you
• Your talents
• About the role

Qualifications

Additional Information:

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts
• Autonomy and flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• Secure role in a friendly, open-minded, and committed team
• Attractive salary package, social insurance, and private medical insurance
• 40 hours per week with German calendar

Skills

Additional Information:

• In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects
• You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
• When advising customers, you value a trusting and cooperative partnership
• A good command of English would also be desirable
• Your strength lies in recognizing problems, analyzing their causes, and finding possible solutions
• Team spirit, resilience, and the necessary flexibility to react quickly to new requirements are a matter of course for you

Benefits

Additional Information:

• Valuable personal freedom
• Flexible working hours, mobile work, and a high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.
• 30+1 days leave
• Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
• Attractive bonuses & discounts
• Benefit from bonuses for special projects, premiums for staff recommendations, and -anniversaries, staff discounts for private online shopping, discounted leisure- and fitness offerings (EGYM Wellpass) and bike leasing (JobRad).
• Work-life balance & health
• Among other things, we offer you stress preventions & conflict management trainings, child-elderly care support, health checks and medical check-ups, company pension scheme models & disability insurance models, as well as an ergonomic workplace.
• We Are One
• Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.

Pay

Additional Information:

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts
• Autonomy and flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• Secure role in a friendly, open-minded, and committed team
• Attractive salary package, social insurance, and private medical insurance
• 40 hours per week with German calendar

Schedule

Additional Information:

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts
• Autonomy and flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• Secure role in a friendly, open-minded, and committed team
• Attractive salary package, social insurance, and private medical insurance
• 40 hours per week with German calendar