Senior SAP Analyst - OTC (Order To Cash)

About the role

You will partner with business stakeholders and SAP functional teams to analyze requirements and design, develop, and test robust SAP solutions supporting core OTC processes. You will gather and prioritize business requirements, translate them into functional specifications, and identify opportunities for process improvements and automation. You will lead and support OTC-related projects and deliverables, ensuring alignment with business objectives. You will perform hands-on configuration in S/4HANA for pricing, order management, ATP, delivery, billing, credit management, and inter-company processes. You will drive fit-gap analysis, solution design, and preparation of functional specifications. You will collaborate with cross-functional workstreams to design seamless end-to-end processes and integrations. You will lead or contribute to testing activities, including unit testing, integration testing, UAT coordination, defect resolution, and cutover planning. You will provide deep functional expertise and production support for OTC processes, including incident resolution and break-fix solutions. You will create and maintain essential project documentation, including business requirements, functional/technical specifications, and test scripts. You will influence OTC process strategy by recommending best practices and innovative solutions that align with enterprise goals. You will drive continuous improvement initiatives to optimize system performance and enhance user experience. You will mentor junior team members and contribute to knowledge-sharing across the organization.

Responsibilities

• Partner with business stakeholders and SAP functional teams to analyze requirements and design, develop, and test robust SAP solutions supporting core OTC processes.
• Gather and prioritize business requirements, translate them into functional specifications, and identify opportunities for process improvements and automation.
• Lead and support OTC-related projects and deliverables, ensuring alignment with business objectives.
• Perform hands-on configuration in S/4HANA for pricing, order management, ATP, delivery, billing, credit management, and inter-company processes.
• Drive fit-gap analysis, solution design, and preparation of functional specifications.
• Collaborate with cross-functional workstreams to design seamless end-to-end processes and integrations.
• Lead or contribute to testing activities, including unit testing, integration testing, UAT coordination, defect resolution, and cutover planning.
• Provide deep functional expertise and production support for OTC processes, including incident resolution and break-fix solutions.
• Create and maintain essential project documentation, including business requirements, functional/technical specifications, and test scripts.
• Influence OTC process strategy by recommending best practices and innovative solutions that align with enterprise goals.
• Drive continuous improvement initiatives to optimize system performance and enhance user experience.
• Mentor junior team members and contribute to knowledge-sharing across the organization.

Requirements

• Earned a bachelor’s degree (B.A. or B.S.) in Information Systems, Business, Supply Chain, Computer Science, or a related field.
• Minimum of 8+ years of professional experience in related fields, including a minimum of 5 years of hands-on experience with SAP S/4HANA OTC (Order-to-Cash) processes.
• Minimum 3 full-cycle SAP S/4HANA implementations, with direct involvement in OTC process design and deployment.
• Experience working in Agile environments and with project management tools (e.g., Jira, Scrum, Kanban).
• Strong knowledge of Sales Order Management, Pricing, Billing, Credit Management, EDI, and integrations with other SAP modules and external systems.
• Proficient in configuration and testing of SAP S/4HANA OTC modules.
• Experience developing functional specifications, test scripts, and process documentation.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• SAP certification in SD, S/4HANA, or related modules (preferred).

Qualifications

• Approximately 20% travel is required.

Benefits

• Health benefits
• A generous 401(k)
• Employee stock purchase program
• Disability benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Parenthood leave
• Childcare leave
• Tuition reimbursement
• Paid time off
• Wellness programs

Pay

The anticipated annualized base pay range for this full-time position is from $95,500 - $177,300 / year. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus and/or long-term incentives.

Schedule

Full-time