Senior Salvage Recovery Specialist

About the role

We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, we can fill this role in Albany, Chicago, Los Angeles, New York City, or Omaha. The position reports to a manager based in Houston.

Responsibilities

• Partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results.
• Solve difficult problems that requires an understanding of a broader set of issues.
• Manage vendor performance, track results and optimize salvage recoveries.
• Track, monitor and facilitate salvage recovery through diaries and salvage reports.
• Provide monthly updates on salvage results.
• Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles.
• Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors.
• Communicate with lien holders to secure titles, bill of sales and power of attorney forms.
• Maintain and improve Appraiser performance and develop and monitor metrics to ensure optimal performance.
• Support SIU counter fraud initiatives.

Qualifications / Experience

• An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through:
• A minimum of five years’ experience managing the salvage function (including title work) and salvage vendor (such as Copart) management.
• Bachelor’s degree from an accredited university required. Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree.
• Experience working with municipalities is strongly preferred.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• This role primarily faces problems and issues that generalized and typically not complex, but require an understanding of a broader set of issues.
• Strong negotiation skills a must.
• Ability to take proactive and pragmatic approach to negotiation.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Demonstrates inner strength.
• Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.

Benefits

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience.

• Richmond Pay Range: $ 101,184 - $ 120,462
• Albany and Chicago Pay Range: $111,384 - $132,498
• Los Angeles and New York City Pay Range: $ 121,482 - $144,636

About Working In Claims

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.