Senior Salesforce Technical SME (Sales Cloud / Service Cloud)

Responsibilities

• Contribute as a squad member to design and implement products throughout the PDLC including coding, testing, and documentation independently
• Working with Product Owner and Scrum Master in an Agile environment to improve velocity on a product delivery
• Collaborates with product owners and development team members to implement front-end POCs from concept to product delivery
• Work as cross-functional team player to augment the squad needs as needed
• Contribute to the community of practice and proactively share knowledge with squad members

Requirements

• 7+ years of experience salesforce technical implementation leveraging Salesforce platforms related to Service, Experience, Marketing, Sales cloud, etc.
• Minimum 6+ years of experience expertise in configuring Custom Objects & Fields, Validation Rules, Flows, Approval Processes & Reports and Dashboards
• Strong functional knowledge of CRM modules Contact/Accounts, Case Management, Interacting tagging a must
• Configuring Salesforce platform/module extensively and promoting no-code/low-code for simple to moderate business solutions
• 2+ years of experience in designing and creation of Packages for multi org deployment to promote reuse and time to market ; Reuseable component library
• 4+ years of experience with integrating Salesforce with external systems
• 4+ years of Apex Development experience
• 3+ years of experience in Lightning Web Components (LWC
• 5+ years' experience in Salesforce Flows and Process Automation: Strong understanding of automation tools like Process Builder, Flow Builder, and approval processes. Expertise in Salesforce Object Query Language (SOQL)/Data Modeling optimizing database schema for performance and scalability.
• Knowledge of the modern Salesforce UI framework, including designing custom Lightning pages and components.
• Proficiency in integrating Salesforce with external systems through REST/SOAP APIs.
• Familiarity with integration platforms like MuleSoft, etc.
• Experience in migrating large datasets to Salesforce, including using tools like Data Loader, or third-party tools.
• Strong knowledge of managing users, profiles, permission sets, OWD, Role, sharing rules, oAuth flows, SSO)
• Expertise in building reports, dashboards, and analytical views that align with business needs.
• Experience in reporting/analytical tools such as CRMA, PowerBI, Tableau is preferred
• Experience in evaluating and implementing third-party applications from Salesforce's AppExchange.
• Expertise in Security Center and other Salesforce governance/admin/optimization tools.
• Version Control for managing code changes.
• Familiarity with CI/CD tools and Salesforce's DevOps lifecycle, ensuring smooth deployments to multiple environments.
• Deep understanding of Salesforce's governor limits and how to optimize code to avoid hitting these limits.
• Experience in ensuring clean, readable, and maintainable code through regular code reviews and refactoring.

Qualifications

• Agentforce and Salesforce Data Cloud Experience
• Cloud implementation Marketing Cloud exposure
• Salesforce AppExchange evaluations and implementations
• Reusable component libraries and multi-org package strategy
• Enterprise Salesforce governance and platform optimization
• Agile/Scrum delivery experience
• Code reviews, refactoring, and development best practices

Skills

• Agile/Scrum delivery experience
• Code reviews, refactoring, and development best practices

Benefits

SGA is a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.

Pay

TBD

Schedule

TBD