Senior Sales Technology Operations Analyst

Responsibilities

• License Governance & Access Administration — Own end-to-end license lifecycle management (provisioning, repurposing, offboarding) across the sales tech stack; conduct monthly and ad-hoc license audits; track license pools by business unit and enforce purchase limits and SLAs; triage and resolve access requests applying role-based controls across Gong, Outreach, Seismic, Chili Piper, LinkedIn Sales Navigator, Orum, and others; partner with CRM Ops and EIM/EIAM on ServiceNow RITM provisioning.
• Technical Support & Incident Response — Serve as Tier-2 escalation via the #sales-tech-ops-tickets channel; diagnose cross-platform configuration and integration issues (Gong + Zoom + Chili Piper, Outreach + Salesforce sync, Orum + CCP dialer); lead real-time incident response for platform outages including stakeholder comms and vendor coordination; manage GitHub PRs for backend tooling configs.
• Utilization Analytics & Reporting — Build dashboards and reports surfacing license utilization, adoption trends, and inactive users; conduct multi-source analyses (Outreach ~1,100 users, LinkedIn Sales Navigator, Orum, Gong, Chili Piper); design stakeholder-ready deliverables that drive license optimization and spend decisions.
• Stakeholder Enablement & Communication — Act as primary SME for sellers, leaders, TASPAs, enablement, and marketing; author and maintain how-to guides, troubleshooting playbooks, and FAQ libraries; enforce proper intake and redirect misrouted requests; communicate broadly during incidents with clear status and ETAs.
• Cross-Functional Collaboration & Project Support — Partner with CRM Ops, EIAM/EIM, Enablement, and vendors on systemic issues and change management; support go-lives and hypercare for new platform rollouts; contribute to tool evaluation and selection; maintain SSO/SAML hygiene.

Qualifications

• 4+ years in Sales Operations, Sales Technology, or a related Technical Operations role
• Demonstrated experience administering enterprise SaaS tools in a sales environment (Gong, Outreach, Salesforce, or equivalents)
• Strong data analysis skills with proficiency in Excel/Google Sheets and experience building dashboards and utilization reports
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
• Experience managing license governance, user provisioning, and access controls at scale (500+ users)
• Comfortable operating in a high-volume, multi-stakeholder support environment with competing priorities
• Familiarity with SSO/SAML identity management and IT ticketing systems (ServiceNow or equivalent)
• Preferred: Gong administration (POC admin level) and conversation observer configuration, familiarity with Chili Piper routing logic and workspace management, experience supporting go-live launches for net-new sales tools with a distributed workforce, proficiency building HTML dashboards or interactive reports (Chart.js, React, or similar), working knowledge of Salesforce reporting and object model, experience with GitHub-based configuration management workflows, prior exposure to Intuit's sales technology ecosystem (Orum, Seismic, Outreach, etc.)