Senior Sales Support Specialist

Description Summary

We are seeking a high-level, strategically minded Senior Sales Support to work directly with our Director of Contracts and Sales Support (who currently serves as our interim Chief Operating Officer).

Key Responsibilities

• Executive & Operational Support: Act as the primary gatekeeper and manager for all business communications flowing through the Director/Interim COO's office; generate and distribute daily reports and action summaries to leadership.
• Workflow & Pipeline Coordination: Oversee the daily sales support pipeline, ensuring accuracy, efficiency, and alignment with operational goals; collaborate with sales and accounting to ensure a smooth order-to-cash process.
• Sales & Contract Oversight: Work closely with the Director to review high-level contracts, proposals, and complex agreements before final approval; assist with complex proposal preparation, including research and final assembly.
• Team Collaboration: Partner with and provide senior-level guidance to our existing Sales Support Specialist to optimize quoting, invoicing, and administrative workflows.
• Event & Logistics Management: Oversee and support logistics for trade shows, customer demos, and internal/external events, including high-level travel coordination.
• Data & Expense Management: Ensure accuracy of customer data and sales activity records in our CRM (Quickbooks); oversee the tracking and consolidation of sales expenses and reimbursement requests.

Requirements

• Experience: 5+ years of experience in senior administrative support, sales operations, executive assistance, or contract management.
• Qualifications: Associate or Bachelor's degree preferred (Accounting, Business Administration, or related field); equivalent senior experience will be heavily considered.
• Communication: Exceptional written and verbal communication skills, with a proven track record of handling high-stakes business and client correspondence.
• Leadership & Autonomy: Strong ability to lead workflows independently, prioritize tasks under pressure, manage up effectively, and multitask with strict attention to detail.
• Technical Proficiency: Advanced knowledge of Microsoft Office (Word, Excel, Outlook) and CRM software (preferably QuickBooks) or contract management tools.
• Discretion: Absolute professionalism, confidentiality, and integrity when handling sensitive executive, corporate, and customer data.