Senior Sales Support Representative

About the Role

The Senior Sales Support Representative provides advanced origination and end-of-lease support to customers, dealers, and Territory Managers, serving as a key resource for complex requests and business needs.

Responsibilities

• Manage the End of Lease Process:
  • Proactively obtain customer intent for expiring finance and operating leases.
  • Provide financing solutions and support for customers electing to purchase their equipment.
  • Coordinate end-of-lease activities with appropriate business partners to ensure a seamless customer experience.
• Provide Field and Dealer Support:
  • Serve as a key resource for Territory Managers and dealer partners on complex pricing and quoting inquiries.
  • Provide expertise and guidance on merchandising programs and support the establishment of dealer focus programs.
  • Provide knowledge and support related to the Online Credit Application (OCA) process.
  • Provide knowledge and support related to Cat Commercial Account (CCA).
  • Troubleshoot complex dealer and field issues and coordinate with appropriate business partners to drive resolution.
• Manage the Field and Dealer Legal Intake Process:
  • Manage legal intake requests originating from the field and dealer network.
  • Partner with internal business partners and Legal to facilitate requested document changes.
  • Coordinate questions and requests to ensure appropriate review and resolution.

Attributes

• Sales Driven
• Initiative
• Adaptability
• Customer/Dealer Focus
• Relationship Building

Skills

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional Information

This position requires the successful candidate to work full-time, 5 days per week in the Nashville main office. Relocation is available for this position. Visa sponsorship is not available. Any offer of employment is conditioned upon the successful completion of a drug screen.

Pay

Pay Range: $94,728.00 - $151,572.00

Benefits

• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive Bonus
• Disability Benefits
• Life Insurance
• Parental Leave
• Adoption Benefits
• Tuition Reimbursement

These benefits also apply to part-time employees.