Senior Sales Operations Specialist (North Central)

General Description

The Senior Sales Operations Specialist (Sr. SOS) is a valuable resource for the Regional Sales and Operations teams at GuidePoint Security (GPS). The Sr. SOS supports sales efforts through interacting with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. The Sr. SOS must keep their finger on the pulse of all opportunities that they are responsible for in their region while supporting the development of the Sales Operations team.

Responsibilities

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders
• Support New and Renewal Business
• Manage Salesforce.com for accurate forecast reporting
• Generate quotes, track opportunities and process orders, using Salesforce.com
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Support the Sales Operations Leadership (SOL) team by fielding day-to-day questions from team members and providing general support for the SOS team
• Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS
• Work with SOL to maintain and improve process efficiency to enhance deliverables
• Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings
• Promptly respond to internal and external inquiries
• Other duties as assigned
• Adhere to GuidePoint Security Core Values

Required Experience and Education

• High School Diploma or GED required
• Proven success in the Sales Operations Specialist role at GuidePoint Security
• Prior experience in Customer Relationship Management (CRM) software required
• Intermediate level experience with Microsoft Office and Internet Navigation
• Technical sales, support, and outbound calling experience required
• Self-motivated with the ability to prioritize and multitask
• Outstanding attention to detail and commitment to follow-through
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Ability to work flexible work schedule required
• Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education

• 5+ years in a corporate sales support role preferred, with at least 1-2 years' experience in the IT industry
• Associate degree or equivalent from two-year college or technical school
• Experience with Salesforce.com

Travel Requirements

• Up to 10% travel as needed

Physical Requirements

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family)) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: $850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option