Senior Sales Operations Analyst

About the role

The Senior Analyst, responsible for running the operational backbone of the renewals business, owns forecasting, reporting, data integrity, and the systems and processes that enable accurate revenue visibility and execution across Customer Success and Renewals teams.

Responsibilities

• Renewal Forecasting & Reporting
• Uses Clari and PowerBI to own weekly, monthly, and executive-level forecasting for renewals and customer success performance
• Deliver consistent reporting and insights to leadership, including board-level materials
• Maintain accuracy and consistency across all renewal reporting outputs
• Planning & Quota Management
• Uses SPIFF to support annual and quarterly planning cycles for the renewals business
• Build and maintain models for quota allocation, coverage, and target setting
• Partner with leadership to align planning outputs with business objectives
• Salesforce & Data Governance
• Act as the primary owner for data integrity across renewal-related processes within Salesforce
• Govern Salesforce changes impacting renewals, including fields, logic, and reporting structures
• Ensure accurate pipeline attribution and alignment with compensation and reporting requirements
• Performance Tracking & Analytics
• Develop and maintain reporting for attainment, performance metrics, and incentive tracking (e.g., SPIFF)
• Provide actionable insights into performance trends, risks, and opportunities
• Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis
• Systems, Tools & Process Management
• Own and optimize tools, workflows, and operational processes supporting the renewal lifecycle
• Identify opportunities to streamline processes and reduce manual effort
• Enable the team through documentation, training, and workflow improvements
• Account Ownership & Data Models
• Manage account assignments and renewal book of business structures
• Maintain underlying data models supporting segmentation, ownership, and reporting
• Cross-Functional Execution
• Partner with Customer Success, Finance, Compensation, and RevOps teams to resolve operational issues
• Drive alignment across teams on topics such as pipeline crediting, comp logic, and reporting definitions
• Support critical initiatives such as system migrations, process changes, and new program rollouts

Requirements

• Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations
• Deep understanding of forecasting, reporting, and pipeline management
• Advanced proficiency in Salesforce reporting and data management
• Strong analytical skills with experience in Salesforce, Excel and BI tools
• Ability to manage complex processes and maintain high data accuracy
• Proven ability to work cross-functionally and drive alignment across teams

Qualifications

• Accurate, reliable renewal forecasts and reporting trusted by leadership
• Clean, consistent data supporting pipeline visibility and compensation accuracy
• Scalable processes that reduce friction and improve team efficiency
• Strong cross-functional alignment across RevOps, Customer Success, and Finance

Skills

• Forecasting
• Reporting
• Pipeline Management
• Salesforce
• Data Governance
• Performance Tracking
• Analytics
• Process Management
• Account Ownership
• Data Models
• Cross-Functional Collaboration

Benefits

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Pay

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

Schedule

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.