Senior Sales Executive - Logistics and Transportation
Forward Air Corporation · Boston, MA · 1 wk ago
RemoteRemoteBusiness DevelopmentFull-time
About the role
The Senior Sales Executive drives profitable revenue growth by developing new enterprise customer relationships and expanding existing accounts through consultative, solution-based selling. They focus on understanding complex customer supply chains, identifying opportunities across the company’s full portfolio of solutions, and delivering measurable value to customers. Acting as a trusted advisor to decision makers, they partner closely with Commercial teams, Operations, and internal stakeholders to deliver a seamless customer experience. This highly visible role plays a critical part in the organization’s enterprise growth strategy, with success measured by revenue growth, customer retention, and long-term account expansion.
Responsibilities
- Develop new business and drive revenue growth by identifying and qualifying prospective enterprise customers through research, networking, and consultative discovery.
- Conduct in-depth analysis of customer supply chains to understand business challenges, operational needs, and opportunities for the company’s solutions.
- Present, propose, and implement customized solutions that align the company’s portfolio with customer objectives and deliver long-term value.
- Maintain and grow existing customer relationships by deeply understanding customer operations and proactively identifying expansion and retention opportunities.
- Partner closely with Customer Success teams to ensure customer onboarding, solution adoption, retention, and long-term account health.
- Collaborate with internal stakeholders, including specialized product sales teams and cross-functional team members, to deliver a consistent, high-quality customer experience.
- Regularly engage customers to reinforce understanding of the company’s capabilities and maximize utilization of the full portfolio.
- Build trusted customer relationships through regular business reviews, strategic account planning, professional communication, and executive-level engagement.
- Leverage technology tools (CRM systems, mobile devices, internal platforms, and presentation tools) to support accurate forecasting, pipeline management, and customer communication.
- Demonstrate initiative and leadership by organizing and guiding internal teams, maintaining discipline in execution, and adapting to changing business conditions.
- Monitor competitive activity within assigned accounts and markets, ensuring appropriate responses and strategies are communicated internally.
- Represent the company professionally through customer entertainment, meetings, and industry engagement as appropriate.
- Perform all other duties as assigned to meet evolving business needs.
Requirements
- Undergraduate degree in business, sales, supply chain, or a related field from an accredited college or university preferred; High School Diploma or GED equivalent required.
- Supply Chain / Logistics Industry certifications preferred.
- 7+ years of enterprise-level sales experience, preferably within transportation, logistics, or supply chain solutions.
- Proven track record of consistently exceeding enterprise sales targets and driving market share growth.
- Demonstrated experience selling complex solutions to enterprise-level customers and senior decision makers.
- Strong consultative selling, negotiation, and relationship-building skills.
- Excellent verbal and written communication skills with the ability to influence and present at the executive level.
- Strong analytical, problem-solving, and decision-making capabilities.
- Experience using CRM tools (Salesforce preferred) and sales performance tracking systems.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing (Teams, Zoom, Webex, etc.).
- Comfortable commuting to and working in a 100% on-site setting, with travel for related meetings and events.