Senior Sales Executive

Sales and Marketing Leadership

• Achieve group revenue goals by responding to incoming group/catering opportunities for the hotel that are over 300 peak rooms.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
• Closely partner with Area Sales to identify new group/catering business and achieve personal and hotel revenue goals.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
• Develop group sales revenue and operation budgets, and provide forecasting reports.
• Work with the management team to create and implement a group sales/marketing plan addressing revenue, customers and market.
• Work collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Assist with selling, implementation and follow-through of group sales promotions.
• Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Partner with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Provide accurate, complete and effective turnover to Event Management.
• Execute and support Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Conduct site inspections, as required.
• Maintain same day selling procedures to maximize room revenue and control hotel occupancy.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Core Work Activities

• Implement the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drive customer loyalty by delivering service excellence throughout each customer experience.
• Overall responsibility for achieving and/or exceeding the hotel sales revenue goals.

Education and Experience

• High school diploma or GED; 4 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.
• Preferred: Large group sales experience.