Senior Sales Business Retention Associate

About the Role

As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

Responsibilities

• Address and resolve a wide array of customer retention issues.
• Develop and maintain detailed customer records.
• Create and implement detailed customer retention strategies.
• C Conduct in-depth follow-ups to ensure customer satisfaction.
• Provide comprehensive product and service information.
• Lead the resolution of escalated issues from junior associates.
• Spearhead retention-focused sales initiatives.
• Work closely with internal teams for advanced problem-solving.
• Analyze and report customer feedback to inform strategy.
• Participate in specialized training programs.

Skills

• Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
• Communication: Strong verbal and written communication abilities.
• CRM Software: Advanced proficiency in CRM software and tools.
• Problem Solving: Resolve complex client issues rapidly.
• Time Management: Handle multiple complex tasks efficiently.
• Active Listening: Deep understanding of client needs and concerns.
• Team Collaboration: Lead and collaborate with cross-functional teams.
• Data Analysis: Skills in analyzing detailed customer feedback and trends.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Pay

$40,000.00 - $67,550.00 USD
This role is eligible for Commission.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave