Senior Sales Associate

About the role

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets.

Responsibilities

• Create curated client experiences.
• Educate clients on the importance of the skin care protocols.
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Champion Skin Laundry’s mission and values and how our services and products achieve these goals.
• Effectively coordinate, schedule, and reschedule recurring and future clients.
• Consistently seek, obtain, and convert new clients.
• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
• Establish and maintain effective client retention processes.
• Understand and utilize company reports to leverage business and share insights on best practices for performance.
• Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.
• Respect and support all team members individuality & provide an inclusive environment.
• Maintain organizational relationships.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!
• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred.
• Prioritizes customer service and has exceptional communication skills.
• Proficient in problem solving and finding creative solutions.
• Must be able to create a comfortable atmosphere for clients and team members.
• Attentive and a good listener.
• Attention to detail in following company and safety protocol.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance.
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success.
• Willing to learn and adapt to changes quickly.
• Comfortable and respectful with conflict management with clients and team members.

Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program

Pay

$23/hr (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, cost of living/geographical area and clinic volume.)

Schedule/Availability

We are looking to hire 2 Senior Sales Associates with varying shifts. Options may include:

• Must be available to work Friday/Saturday/Sunday, with another weekday (Mon-Thur) available.
• Must be available to work Tuesday/Thursday/Saturday.
• Must be available to work Monday/Wednesday/Saturday.
• Must be available to work 20-29 hours during Clinic Operating Hours (as posted on website *subject to change). Must be able to work a 5 or 8 hour shift with a minimum of 1 day per week but have the ability to flex to more shifts as needed. You must be able to commit to a schedule made 60 days in advance.
• Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

Equal Opportunity Employer

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance

At Skin Laundry, we are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

Employment Agencies

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.