Senior Sales Associate

About the role

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets.

Responsibilities

• Create curated client experiences.
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Educate clients on the importance of the skin care protocols.
• Celebrate the success of the results our clients experience.
• Champion Skin Laundry’s mission and values and how our services and products achieve these goals.
• Effectively coordinate, schedule, and reschedule recurring and future clients.
• Consistently seek, obtain, and convert new clients.
• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.
• Establish and maintain effective client retention processes.
• Understand and utilize company reports to leverage business and share insights on best practices for performance.
• Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.
• Respect and support all team members individuality & provide an inclusive environment.
• Understand opportunities and support the team to meet personal & clinic goals.
• Maintain organizational relationships.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!
• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred.
• Prioritizes customer service and has exceptional communication skills.
• Proficient in problem solving and finding creative solutions.
• Must be able to create a comfortable atmosphere for clients and team members.
• Attentive and a good listener.
• Attention to detail in following company and safety protocol.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance.
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success.
• Willing to learn and adapt to changes quickly.
• Comfortable and respectful with conflict management with clients and team members.

Benefits & Perks

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Employee Benefits & Perks:

• Skin Laundry Employee Treatment & Product Discount Program