Senior Sales Associate

About the role

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position: Senior Sales Associate; Reports to: Store Leader; Classification: Full-Time / Non-Exempt / Hourly

The Senior Sales Associate serves as a Sales focused sales leader, responsible for driving personal sales while ensuring execution of daily store operations, compliance, and safety standards. This role acts as a key support to Store Leadership by owning opening/closing routines, operational processes, and in-store execution while delivering a best-in-class customer experience.

Core values alignment: Curious — ask questions, find and solve problems; Passionate — care deeply about the brand, team, and customers; Do it Right — take pride in accuracy and credibility; Service — put others above ourselves.

Responsibilities

• Sales & Customer Experience: Deliver exceptional customer service aligned with Range USA standards; Review KPIs and coach team to expectations from this data; Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions); Build customer relationships and increase basket size through product knowledge and recommendations
• Operations Execution: Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation; Produce and maintain daily operational documents (store metrics, huddle notes, schedules); Support inventory flow, merchandising, and ad set execution to maintain visual standards; Maintain overall store cleanliness and organization
• Safety & Compliance: Ensure strict adherence to all firearm safety protocols for customers and staff; Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks; Safeguard confidential information and ensure all processes meet regulatory standards; Ensure range readiness, safety, and cleanliness always; Validate and escalate if needed parts requirements to ASL

Requirements

• High School Diploma or equivalent preferred
• 1–2 years of retail sales or customer service experience (specialty retail preferred)
• Strong attention to detail with the ability to follow complex compliance procedures
• Ability to handle confidential information with integrity
• Flexible availability, including nights, weekends, and holidays
• Strong communication skills and customer-first mindset

Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training