Senior Sales and Operations Coordinator

About the Role

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career. In this role, you will learn to take initiative, manage a profit and loss statement, grow a diverse portfolio of customers, manage fleet inventory, become a safety expert, and be an expert in the equipment rental industry.

Responsibilities

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support other coordinators at the branch
• Be a trusted partner to territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on equipment selection, operation, and maintenance
• Generate, process, analyze, and review daily business reports
• Support all team members
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with Salesforce.com
• Open accounts and prescreen customers using eApply

Requirements

• High school diploma or GED required; College Degree preferred
• 2 - 4 years of relatable experience
• Must be fluent in Rental Man and On the Go use
• Proficient in DOT Regulations and load securement guidelines
• Valid driver's license with a clean driving record

Skills

• Ability to drive and operate multiple types of vehicles and equipment
• Strong communication skills with customers
• Decision-making and judgment
• Initiative and planning
• Personal organization
• Adaptability and flexibility
• Teamwork

Pay

Pay Range: $27 - $31 per hour. Please be advised that the actual salary offered is subject to the company's sole discretion and may be influenced by factors such as qualifications, experience, location, and overall fit for the role.

Benefits

• Health and Wellness: Medical, Dental, and Vision Coverage, Life and disability insurance, Flex spending and health savings accounts, Virtual Health Visits, 24 Hour Nurse Line, Healthy Pregnancy Program, Tobacco Cessation Program, Weight Loss Program
• Financial Future: 401(k) plan with company match, Employee Stock Purchase Program
• Work-Life Balance: Paid Time Off (Holidays, Vacations, Sick Days), Paid parental leave, Military leave & support, Employee Assistance Program (EAP)
• Additional Perks: Adoption Assistance Reimbursement Program, Tuition Reimbursement Program, Auto & Home Insurance Discounts
• Protection: Company Paid Life Insurance, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Company Paid Disability Insurance, Supplemental Disability Insurance, Group Legal Plan, Critical Illness Insurance, Accident Insurance