Senior Sales Administrator

Job Summary

We are seeking a highly experienced and detail-oriented Senior Sales Administrator to support our sales operations and drive exceptional customer service. This role serves as a critical liaison between Sales, Customers, Purchasing, and Quality, ensuring seamless order processing, accurate communication, and on-time delivery performance.

Responsibilities

• Serve as the primary point of contact for customer inquiries, sales calls, and order-related communication
• Prepare and manage customer quotations, ensuring accuracy, competitiveness, and timely turnaround
• Process and oversee customer orders from entry through fulfillment, ensuring all requirements are met
• Manage and process credit memos, returns, and order adjustments in alignment with company policies
• Proactively expedite orders and resolve potential delays to meet customer delivery commitments
• Maintain and monitor customer delivery schedules, ensuring alignment with production and supply chain
• Cook up and support supply continuity by coordinating closely with Purchasing
• Communicate customer requirements and specifications to Purchasing and Quality teams
• Provide technical product information and guidance to customers as needed
• Initiate and manage customer complaint documentation, ensuring timely resolution and follow-up
• Supply proof of delivery and related documentation upon request
• Track and report on key customer performance metrics, including on-time delivery (OTD)
• Maintain accurate and up-to-date customer files, including drawings, specifications, and order records
• Identify process improvement opportunities within order management and customer service workflows

Qualifications

• Advanced proficiency in Microsoft Office (Excel, Outlook, Word); ERP/CRM system experience strongly preferred
• Exceptional organizational, multitasking, and time management skills
• Strong attention to detail with a focus on accuracy and data integrity
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proven experience in order management, sales support, or customer service within a manufacturing or technical environment

Preferred Qualifications

• 5+ years of experience in a senior sales administration, order desk, or customer operations role
• Experience working cross-functionally with Sales, Supply Chain, and Quality teams
• Familiarity with technical products and manufacturing processes
• Demonstrated ability to improve processes and drive operational efficiency