Senior Route Manager

Responsibilities

• Oversight of daily route planning, scheduling, and execution for on-time service delivery.
• Maintenance of route performance and identification of opportunities for improvement in efficiency, productivity, and cost control.
• Cohesion with drivers, dispatch, operations, and customer support teams to address issues promptly and effectively.
• Analysis and review of route data, service trends, and operational metrics to inform decision-making.
• Ensuring compliance with company policies, safety standards, and transportation regulations.
• Supporting onboarding, coaching, and performance development for route personnel.
• Handling service escalations and maintaining strong customer relationships.
• Collaboration with leadership to implement process improvements and operational best practices.
• Assistance with route optimization, territory balancing, and resource planning.
• Maintenance of accurate records, reports, and communications regarding route activity and service outcomes.

Qualifications

• Proven experience in route management, logistics, transportation, field operations, or a related operational leadership role.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, capable of working effectively across teams.
• Experience using route planning, dispatch, CRM, or other operational software tools.
• Ability to analyze performance data and use insights to improve service and efficiency.
• Knowledge of safety practices, compliance requirements, and customer service standards.
• Demonstrated ability to lead, coach, and support team members in a collaborative environment.
• Flexibility to respond to operational needs, service issues, and changing priorities.

Preferred Qualifications

• Prior experience in a senior-level route, fleet, or logistics leadership position in the Waste Industry.
• Experience with route optimization tools and performance reporting systems.
• Familiarity with large-scale service operations.
• Working knowledge of transportation regulations and safety compliance practices.