Senior Risk & Controls Transformation Advisor- Remote

About the Role

The Senior Risk & Controls Transformation Advisor serves as a strategic thought partner to the business, driving the design, assessment, and modernization of enterprise controls in support of LoanCare’s goal to Make Strong Controls the Standard. This role proactively analyzes emerging risks, regulatory expectations, and industry trends to advise leadership on control enhancements, while independently evaluating control design and operating effectiveness.

Responsibilities

• Serve as a strategic advisor by providing critical thought leadership in support of LoanCare’s enterprise goal to Make Strong Controls the Standard across the organization.
• Analyze emerging industry trends, regulatory expectations, and risk themes to proactively advise leadership on potential impacts and required control changes.
• Lead the assessment, redesign, and optimization of key operational controls, focusing on strengthening control design, reducing manual intervention, and increasing automation opportunities.
• Partner with risk owners and process SMEs to independently evaluate control effectiveness and identify practical improvements aligned with LoanCare’s strategic objectives.
• Develop transformation roadmaps, implementation recommendations, and supporting materials to enable adoption of enhanced controls across the business.
• Perform independent evaluations of control design and operating effectiveness, including walkthroughs, documentation review, test execution, and results analysis.
• Provide clear, defensible recommendations for remediating control weaknesses and enhancing preventative and detective measures.
• Identify emerging risks, systemic themes, and process vulnerabilities through ongoing analysis and engagement with business stakeholders.
• Contribute to the development, refinement, and monitoring of Key Risk Indicators (KRIs), ensuring they accurately reflect risk exposure and trends.
• Prepare senior-level reports, insights, and briefings for stakeholders, translating complex risk concepts into clear, actionable information.
• Engage with operational leaders to validate the feasibility of control enhancements and ensure alignment with business processes.
• Recommend opportunities to streamline processes, reduce handoffs, and eliminate unnecessary complexity within operational workflows.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 7+ years’ experience in risk management, operational risk, internal controls, or controls transformation within the financial services industry.
• 3+ years leading or driving controls/process transformation initiatives (control redesign, automation, standardization, reducing manual intervention).
• Demonstrated ability to perform independent evaluations of control design and operating effectiveness, including: walkthroughs, documentation review, test execution, and results analysis.
• Strong capability to produce clear, defensible remediation recommendations, including preventive vs. detective enhancements.
• Ability to partner with process SMEs and risk owners to identify practical improvements aligned to strategic goals.
• Experience identifying emerging risks, systemic themes, and process vulnerabilities through ongoing stakeholder engagement and analysis.
• Advanced proficiency in Excel and PowerPoint for analysis and executive-ready materials.

Desired Qualifications

• Bachelor’s degree in Business Administration, Finance or related field.

Benefits

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement.

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports continued education and professional growth.

Pay

Compensation Range: $103,000 - $193,100 annually. Actual compensation may vary within the range provided, depending on qualifications, skills, and experience.

About LoanCare

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth.
• Flexibility to work remotely, while staying connected through virtual engagement.
• Opportunities to make a real impact in an industry that touches millions of lives.

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.