Senior Revenue Enablement Lead, Customer Success
OpenLoop · United States · 2 wk ago
RemoteRemoteAccountingFull-time
About The Role
OpenLoop is looking for a Senior Revenue Enablement Lead – Customer Success (All Verticals) to join our team remotely or at HQ in Des Moines, IA.
What You'll Do
- Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
- Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
- Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
- Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
- Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
- Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
- Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement
Who You Are
- 6+ years of experience in customer success, enablement, or post-sale operations
- Proven ability to operate as a strategic partner to Customer Success or Support leadership
- Deep understanding of customer lifecycle management, retention, and expansion strategies
- Experience building onboarding programs and ongoing development frameworks for CS teams
- Strong coaching and facilitation skills, with a hands-on approach to improving performance
- Excellent cross-functional collaboration and communication skills
- Comfortable operating in a fast-paced, evolving environment