Senior Retail Wireless Sales Expert - Independence, MO

About the role

At Consumer Cellular, we're redefining retail by putting people first. We're looking for a Brand Ambassador and Relationship Builder to join our team. You'll represent our people-first culture, create a welcoming store environment, and build meaningful relationships with guests.

Responsibilities

• Create a welcoming and comfortable store environment
• Deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors
• Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance
• Build loyalty rather than just completing transactions
• Confidently sell devices, plans, and services, meeting or exceeding individual performance goals
• Operate a POS system with strong attention to transaction accuracy
• Follow company processes and support a smooth, professional store experience during your shift

Requirements

• High school diploma is required
• 1-2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred)
• Demonstrated ability to meet or exceed sales goals
• Experience operating a POS system with strong attention to transaction accuracy
• Proficient with Microsoft Office (Word, Excel, and PowerPoint)
• Flexible availability, including evenings and weekends
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items

Qualifications

• None specified

Skills

• Excellent interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving and decision-making abilities
• Customer service orientation
• Ability to work independently and as part of a team

Benefits

Consumer Cellular offers a comprehensive benefits package including:

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

Pay & Benefits

The wage for this position is between $19.00 - $20.00/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. We're dedicated to providing affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. We've earned recognition as the most awarded wireless brand for customer service, ranking #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) in 2024. Additionally, we've been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Contact Information

If you have any additional questions about the selection process, please contact our Talent Acquisition team at talentacquisition@consumercellular.com. For more information on Consumer Cellular, visit our website at ConsumerCellular.com, follow us on social media, or call us at (888) 345-5509.