Senior Retail Application Consultant

Responsibilities

• Provide L2/L3 support for retail applications across the Americas region.
• Manage incident resolution, troubleshooting, and root cause analysis.
• Support store openings, go-live activities, and post-deployment hypercare.
• Perform functional configuration and application maintenance.
• Cook up external vendors across LATAM to ensure service quality and project delivery.
• Follow up on interfaces, integrations, and system connectivity issues.
• Deliver user training sessions and knowledge-transfer activities.
• Collaborate with business stakeholders across the United States and Latin America.
• Provide on-site and field support when required.
• Ensure effective communication between technical teams, vendors, and business users.
• Contribute to continuous improvement initiatives and operational best practices.

Requirements

• 5–6+ years of experience supporting retail technology applications.
• Proven experience providing L2/L3 application support in retail environments.
• Strong experience with incident management, troubleshooting, and user support.
• Experience coordinating third-party vendors and external partners.
• Excellent client-facing communication and stakeholder management skills.
• Experience supporting store openings, deployments, and go-live activities.
• Ability to work in a fast-paced, multi-country environment.
• Fluent English (mandatory) to communicate with global teams and clients.
• Fluent Spanish (mandatory) for daily interaction with LATAM teams, vendors, and stakeholders.
• Based in New York City and available to work on-site 3–4 days per week.
• Eligible to work in the United States.
• Proven retail technology experience.
• Willingness and ability to travel across the Americas (20–30%).