Senior Restaurant Supervisor

About the Role

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today. The Senior Restaurant Supervisor provides hands‑on leadership for the daily operation of the hotel’s restaurant, ensuring exceptional service, efficient operations, and memorable guest experiences consistent with the standards of a luxury Curio Collection by Hilton property. This highly visible leader oversees the restaurant floor during assigned shifts, leads pre‑shift meetings, assigns stations and responsibilities, monitors service standards, and provides immediate coaching and support to the team. The role also involves active guest engagement, anticipating needs, resolving concerns, and ensuring each dining experience is welcoming, personalized, and professional.

Key Responsibilities

• Provide hands‑on leadership for the daily operation of the hotel’s restaurant.
• Oversee the restaurant floor during assigned shifts.
• Lead pre‑shift meetings and assign stations and responsibilities.
• Monitor service standards and provide immediate coaching and support to the team.
• Engage with guests, anticipate needs, resolve concerns, and ensure a welcoming, personalized dining experience.
• Assist with training and developing team members.
• Manage scheduling, opening and closing procedures, and cash/payment controls.
• Handle inventory, side work, and maintain restaurant cleanliness.
• Ensure compliance with food safety and responsible alcohol service standards.
• Collaborate closely with Restaurant Management, Culinary, Bar, Stewarding, and other hotel departments to ensure smooth communication and consistent service.
• Identify opportunities to improve service, increase efficiency, control costs, and strengthen overall team performance.

Requirements

• Restaurant operations experience, preferably in a luxury hotel, upscale restaurant, or full‑service dining environment.
• Strong team leadership and staff training abilities.
• Excellent guest‑relations and conflict‑resolution skills.
• Proficiency in scheduling, cash control, and inventory management.
• Knowledge of food safety compliance and responsible alcohol service standards.
• Ability to coach and develop team members on the floor.
• Experience with luxury hospitality brands (Hilton, Curio Collection) is a plus.
• Flexibility to work mornings, evenings, weekends, and holidays based on hotel business needs.