Senior Resource Manager

About the role

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Responsibilities

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partner with cross-functional teams and departments to drive consistent and reliable delivery on multifaceted projects
• Lead prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attend or lead necessary status meetings and communicate necessary follow-ups to relevant stakeholders and team members
• Identify and coordinate or facilitate training for new team members and/or cross-functional teams as necessary related to operational processes

Requirements

• 5+ years of experience in a creative agency or studio setting
• Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma
• Experience with the creative development process, timelines and deliverables trafficking
• Understanding of resource management across large overlapping projects
• Ability to manage multiple, complex projects at the same time while paying strict attention to detail
• Ability to work with ambiguity & quickly adapt to changes in priority
• Solutioning mindset – Able to identify issues before they escalate, implementing corrective actions in advance
• Strong communication skills appropriate across levels of the organization
• Self-motivated, self-driven, and a quick learner
• Exceptional organizational, planning, and project management skills
• Experience leading in a team-oriented, collaborative environment (incl. cross-functional teams)
• Experience with managing resourcing for creative and strategy teams
• Experience with digital projects (web + app), along with campaign marketing, loyalty and brand partnerships
• Experience with Airtable, Smartsheet, Netsuite/ERP software

Qualifications

• Experience with Figma
• Starting salary between $80,000 - $90,000
• Total rewards package including medical, dental, vision benefits, 401(k) with a company match component and profit sharing, 15 days of paid time off plus company holidays, hybrid work model, tuition reimbursement and student loan repayment assistance
• EEO Employer