Senior Resort Manager

Overview The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations. Job Duties Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)Coordinates the timely distribution of rental increase and lease renewal notices (Essential)Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.Reviews residency applications and approves or denies residencyEnsures compliance of policies designed to increase team member safetyEnforces resort rules and regulationsEnsures compliance with federal, state, and local agencies that regulate fair housing laws and resort operationsEnsures that overall resort appearance is well maintained and groomed to Sun's curb appeal standardsMonitors, codes, and approves all invoices for operating expenses and sales related costsConsults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guidelineOversees and accounts for balancing of RV income nightlyInspects and recommends purchase and renovation of used/repossessed homesMarkets models, pre-owned, and brokered homes for sale in the resortIdentifies and prepares sites for Sun Homes modelsAssists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guestsAssists RVP with preparation of annual operating budgetReviews monthly property accounting reportsSelects, supervises, and reviews contractual services with RVP's directionSubmits workers' compensation accident and incident reports on a timely basisMaintains petty cash and activity accountsSigns off on bank deposits and forwards report to Main OfficePrepares documents to list and sell homesCoordinates with maintenance team to ensure vacant sites are prepared for home move-insProvides accurate data to assist in capital expenditure and expansion budget needsPrepares monthly analysis and explanation of profit & loss (P&L) variances Requirements High School Diploma or GED (Required)6 months in Previous sales and leasing experience (Preferred)6 months in Property management/resort experience, including 2 years of supervisory experience (Required)General knowledge of property maintenanceSolid negotiation skillsAbility to thrive in a fast-paced environmentThorough knowledge of federal, state, and local laws pertaining to fair housing and employment lawBasic computer proficiency, including email, the internet, and Microsoft Office SuiteFlexibility to respond to resort needs during non-business hoursAbility to live on-site within the resort (housing provided), if applicableMust have a valid driver's license Rewarding Benefits At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your familyComprehensive Dental PlanVision Plan Voluntary Health and Dependent Care Reimbursement AccountsLife and Accidental Death and Dismemberment InsuranceShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionPaid Parental LeaveEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and morePaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty