Senior Research Manager, Customer Success

About Our Client

Consumer Behavior & Insights is a custom research and consulting practice focused on helping global brands understand consumer motivations, perceptions, and behaviors. The organization combines research, analytics, and strategic consulting to move clients beyond knowing what happened to understanding why, what it means, and what actions to take. Its insights influence the development of products, services, brands, and experiences impacting millions worldwide.

About the Opportunity

The SENIOR RESEARCH MANAGER, CUSTOMER SUCCESS is responsible for leading complex custom research programs from design through delivery, ensuring high-quality execution and actionable insights. This role directly contributes to client decision-making by managing projects, developing research methodologies, analyzing data, and communicating findings. The position requires managing multiple stakeholders and delivering strategic, data-driven narratives that support business growth.

Responsibilities

• Own and lead research engagements throughout all project phases
• Manage multiple concurrent projects meeting timelines, budgets, and quality standards
• Identify risks and develop solutions within complex stakeholder environments
• Coordinate with internal teams, partners, vendors, and stakeholders
• Lead questionnaire development, survey design, and study methodology
• Ensure fieldwork quality and data processing standards
• Provide expert consulting on study design and results interpretation
• Analyze complex datasets to uncover key trends and insights
• Translate findings into clear, actionable business recommendations
• Utilize SPSS and other analytical tools for data review and analysis
• Integrate AI-powered tools responsibly to enhance research quality and productivity
• Serve as primary client contact for communication and relationship management
• Lead client presentations and strategic discussions
• Develop executive-level presentations and data visualizations
• Mentor junior team members and promote continuous improvement

Requirements

• Proven experience managing complex quantitative research studies
• Strong expertise in research design, methodology, and data analysis
• Experience with longitudinal studies, brand tracking, or technology clients preferred
• Excellent project management and client communication skills
• Proficiency with SPSS and data analysis tools
• Ability to lead teams and mentor junior staff