Senior Representative, Order Fulfillment

About the role

The Impact You'll Make Are you passionate about creating perfect customer experience? As a Senior Representative, Order Fulfillment at Danfoss, you will be the crucial link between our products and our customers. You will orchestrate the entire order lifecycle, ensuring every order is processed with precision and delivered on time. This is a dynamic, hands-on role where you will collaborate across teams to solve problems, drive efficiency, and guarantee customer satisfaction.

Responsibilities

• Master the Order Process: Take full ownership of customer orders, ensuring they are accurately processed, picked, packed, and shipped according to schedule.
• Be a Central Communicator: Serve as the hub for all order-related information. You will proactively communicate with customers and internal teams about order status, potential delays, or discrepancies to ensure everyone is aligned.
• Solve Problems: Act as the primary point of contact for resolving inventory or shipping challenges, coordinating directly with our warehouse, logistics, and customer service teams to find swift solutions.
• Drive for Excellence: Meticulously verify order accuracy and maintain detailed records in our systems. You will also be a key contributor to our continuous improvement culture by identifying process gaps and suggesting innovative workflow enhancements.
• Represent Danfoss: Comfortably participate in customer meetings, present data on fulfillment performance, and support business reviews, showcasing our commitment to operational excellence.

Requirements

• Experience: A Bachelor’s degree in Business, Supply Chain, Operations, or a related field, OR 3-5+ years of equivalent experience in a manufacturing or fulfillment environment.
• Technical Skills: High proficiency with ERP/TMS systems and a strong understanding of standard fulfillment workflows (order entry, picking, packing, shipping).
• Collaborative Spirit: A natural team player with proven experience working effectively with cross-functional teams (production, logistics, customer service, quality).
• Communication: Excellent communication skills, with the confidence to present data and interact directly with customers.

Benefits

• Promotion from within and support for learning with mentoring, training, and access to global opportunities.
• Flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
• Inclusive work environment where people of all backgrounds are respected and valued.
• Benefits such as an annual bonus, paid vacation, personal insurance, and more (vary by country and contract).