Senior Renewals Operations Manager, Customer Success

For our client, we are seeking a Senior Renewals Operations Manager Customer Success to join the team of a leader in the Enterprise Technology space. This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $102,700 – $190,600 annually Responsibilities Act as operational partner to Customer Success leadership Own the global Customer Success operating model Drive performance analysis to identify churn risks Define and track KPIs for customer success Enhance the CSM experience through improved processes Reduce operational friction for better customer engagement Align cross-functionally with various teams for seamless operations Qualifications 6+ years in Sales Ops, Renewals Ops, or Customer Success Ops Strong cross-functional influence skills Experience presenting to senior leadership Deep understanding of post-sales workflows Strong analytical skills to turn insights into action Track record of executing complex initiatives Advanced proficiency in CRM and sales tools Benefits Unlimited paid time off and 12 paid holidays Paid parental leave for all parents Comprehensive medical, dental, and vision coverage Mental health support and wellness tools 401(k) retirement plan with matching contributions Support for fertility, adoption, and surrogacy Free 24/7 virtual veterinary care Legal services and identity protection options Tax-advantaged spending accounts for various needs Learning and growth opportunities through various programs Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.