Senior Relationship Banker - Zanesville East Office

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues or concerns.
• Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business (e.g., Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management).
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer service.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross-sell products and services and perform related clerical functions, such as account and customer maintenance.
• Originate, retain, and maintain customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, and Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority—requests may be in person, by phone, virtual, or digital/website (including processing teller transactions as needed).
• Act as an advocate for digital product adoption for customers and provide internal support for branch associates.
• Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training in addition to all required course training to sustain a broad base of product, service, and sales knowledge.
• Mentor junior relationship bankers, as assigned.
• Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures, and apply them to daily tasks.
• Deliver a consistent, high level of service within the Serving More standards.
• Travel within the Park National footprint is expected.
• Perform other duties as assigned.

Competencies

• Interpersonal and customer service skills
• Written and verbal communication
• Ability to understand and follow directions
• Adaptable to change
• Basic computer skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organization skills and detail-oriented
• Able to multitask or juggle priorities
• Problem and situation analysis
• Technical expertise
• Creativity

Requirements

• High School Diploma or GED required
• 4-Year/Bachelor's Degree in business, communications, or related field preferred
• 4 or more years of experience and understanding of bank products and services required
• Minimum 5 years as a relationship manager with responsibilities such as customer calling efforts and implementing actions designed to achieve sales goals, or possess a strong aptitude for sales required

Physical Requirements

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

Schedule

Operating hours are Monday through Friday 9:00 AM – 5:00 PM and Saturday 9:00 AM – 12:00 PM. The average number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 – 40 hours per week.