Senior Relationship Banker

Primary Office Location: 6 East Main Street, Thompsontown, Pennsylvania 17094.

Join our team. Make a difference - for us and for your future.

About the role

This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers. The incumbent is responsible for the execution of branch leads according to consumer bank standards, successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, strategies, programs, and Core Values. The incumbent may be required to work at various locations within the market.

Responsibilities

• Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs.
• Makes appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales goals set by the Branch Manager.
• Incorporates FNB digital products & services into customer interactions.
• Uses FNB approved branch technology to input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity, assisting with pre‑shift sales huddles, and monitoring and measuring sales results.
• Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensures all tasks performed adhere to current policy and procedures.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• Serves as a risk manager for the business by understanding, reporting, responding to, managing, and monitoring risk encountered daily as required by F.N.B. Corporation’s risk management program.
• Ensures compliance with regulatory laws and company procedures as a required component of the position.

Requirements

• High School or GED education.
• Minimum 1 year of job‑related experience.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail‑oriented.
• Ability to use a personal computer and job‑related software (MS Word – Basic Level, MS Excel – Intermediate Level, MS PowerPoint – Basic Level).
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
• May require overnight travel for training purposes, particularly during onboarding.