Senior Relationship Banker

Our MISSION guides us: To Make a Difference in Our Communities. We firmly believe that our employees are the driving force behind our MISSION. Consumers National Bank provides a community banking environment where achievements are recognized, and employees are empowered. Our corporate culture fosters a collaborative approach to business decisions for the greater good of the organization and its customers. We work together to exceed expectations and build lifetime relationships with customers, friends, and neighbors.

About the role

The Senior Relationship Banker will open accounts and sell all bank deposit products and services, assist customers with inquiries, problems, and directions, and handle consumer loans from application to closing. This position may also relieve management of some supervisory and administrative duties as needed and must exercise independent judgment with minimal supervision.

Responsibilities

• Consistently deliver exceptional customer service with a positive approach in all areas of retail banking.
• Complete all Teller and CSR tasks and responsibilities within established policies, procedures, and guidelines.
• Maintain cash drawer in accordance with assigned cash limits, accurately handle currency, and balance the cash drawer.
• Open all types of deposit accounts for customers.
• Take consumer loan applications and assist other lenders.
• Provide Notary Public services and Medallion Signature Guarantee.
• Build customer loyalty and establish relationships through courtesy and friendliness, including addressing each customer by name.
• Contribute to a positive environment in the banking center through teamwork, team spirit, and coaching.
• Identify customer needs and refer financial products and services.
• Generate new business to assist in meeting established profitability goals.
• Work Saturdays and/or occasional extended hours as needed to accommodate business flow.

Requirements

• A minimum of two years of progressive banking/financial services/teller experience with successful compliance, customer service, cash handling, referral, and/or cross-sell ratings.
• Ability to demonstrate competence in retail consumer lending responsibilities and duties.
• Demonstrated proficiency in interpersonal communications, both verbal and written, is a must. Daily interaction with customers, employees, and vendors requires concise communication.
• Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions.
• High school diploma or equivalent.
• Obtain and maintain Notary and NMLS certifications.
• Ability to successfully identify customer needs, goals, and objectives and suggest bank products and services that match those needs.
• Ability to respond and assist customers with inquiries and/or problem-solving resolution.
• Possess the skills necessary to work effectively as a team member.
• Proficiency in basic computer skills.
• Careful attention to detail and time management.

Benefits

We are pleased to offer a generous benefits package and competitive wages in a collaborative professional work environment.