Senior Registration Associate

This full-time, day-shift position is located at 1444 Western Ave, Albany.

About the Role

The Senior Registration Associate performs and coordinates front-end clerical duties to ensure the efficient and service-oriented operation of a medical practice, aligning with the mission and core values of St. Peter’s Health Partners Medical Associates.

Responsibilities

• Perform and coordinate front-end revenue cycle functions: scheduling, registration, check-in, check-out, charge entry/claims, and end-of-day processes.
• Manage general duties including document processing, scanning, and inbox monitoring.
• Ensure even distribution of work to meet daily schedules and display leadership qualities.
• Coordinate daily staffing needs with office and float pool managers.
• Serve as a mentor and role model to colleagues.
• Schedule patient appointments to maximize access.
• Handle incoming calls and direct appropriately.
• Register patients, obtain consent forms, and collect demographic data.
• Collect co-pays, document monies collected, and generate patient receipts.
• Act as a liaison between patients and clinical staff, monitoring for delays and informing patients.
• Schedule follow-up appointments, including ancillary and diagnostic tests.
• Obtain pre-authorizations and referrals for specialist visits.
• Pass charges accurately in accordance with office policies.
• Perform daily parsing to electronically file information into the Electronic Medical Record (EMR) with accuracy.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Collaborate with team members to ensure quality patient care.
• Communicate respectfully with providers, staff, colleagues, and managers.
• Cross-cover other areas as needed.

Requirements

• Strong leadership skills.
• Associate’s degree preferred; High School Diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Ability to handle multiple priorities in a deadline-driven environment.
• Experience managing difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

Pay range: $18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The range may vary based on location.

Benefits

• Strong orientation program.
• Generous tuition allowance and career development opportunities.
• Monday to Friday office hours.