Senior Record Representative

Typical Day

• Responding to inbound and outbound calls and emails while managing escalations and the “do not call” list.
• Communicating with custodians to confirm receipt of record requests and ensuring timely delivery.
• Acting as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.

Qualifications

• 2-4 years of experience in a fast-paced customer service contact environment (B2B preferred).
• Possess proven success in collections and/or customer service with a stable work history.
• Experienced with Customer Relationship Management (CRM) software.
• High School Diploma or equivalent; relevant college coursework or certification is preferred.

Why Apply?

Join a dynamic team that values customer service and operational excellence.

Work in a supportive environment that encourages professional growth and development.

Enjoy a standard Monday to Friday schedule with regular business hours.

Be part of a reputable organization known for its commitment to quality and customer satisfaction.

Next Steps

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit.

But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be Senior Records Representative today!

About Kelly

To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life.

It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

EEO Statement

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

AI Recruitment Notice

Kelly may use AI-powered tools during the recruitment and hiring process.

For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.