Senior Quality Systems Engineer

About the role

Xylem is seeking a Senior Quality Systems Engineer to oversee site central audit schedules, coordinate and perform Xylem Production Service (XPS) quality maturity program assessments, and drive consistency and alignment in XPS quality maturity level progression.

Responsibilities

• Oversee the site central audit schedule for internal and external regulatory audits
• Identify needs within the site audit teams and coordinate and perform XPS quality maturity program annual site peer assessments
• Drive consistency and alignment in XPS quality maturity level progression
• Maintain playbooks of identified best practices and quick wins for the region
• Facilitate / coordinate training opportunities for key processes and systems
• Lead the development, maintenance, and continual improvement of the Quality Management System in accordance with applicable standards
• Coordinate & maintain the site central audit schedule for internal audits; support and host external audits by customers, certification bodies, and regulatory agencies (e.g., ISO 9001, UL, NSF, and/or other relevant regulations)
• Manage the timely and effective closure of audit findings, nonconformances, and opportunities for improvement
• Develop, review, and revise quality procedures, work instructions, and records to ensure effectiveness and alignment with business needs
• Ensure document control and records management processes are established, effective, and compliant
• Manage the end-to-end Management Review process, including planning, facilitation, and compliance with ISO and regulatory standards
• Facilitate risk management activities related to processes, products, and the QMS, ensuring mitigation actions are defined and monitored
• Serve as a quality systems liaison to Operations, Engineering, Supply Chain, Manufacturing, and other functions
• Act as a subject matter expert for quality system processes, including document control, CAPA, nonconformance management, management review, and change control
• Aid in the transition to an overall shared electronic system with an integrated document repository, training skills matrices, risk assessment tools, and lessons learned applications
• Own and manage the NCR system, providing quality audits and ensuring timely identification, documentation, root cause analysis, and resolution of nonconformances
• Support supplier assessment activities and assignments in collaboration with Xylem XGP and the Senior Quality Assurance Manager
• Support company goals and objectives as required

Qualifications

• 5+ years of equivalent work experience with Quality Management Systems, audits, and suppliers
• Bachelor’s Degree or relevant work experience
• Quality-related certifications (e.g., ASQ CQA, CQE, Six Sigma Green/Black Belt, Lead Auditor) a plus
• Possess strong partnering skills with both internal and external stakeholders
• Detailed working knowledge with ISO procedures and Quality Systems
• Demonstrated leadership skills with the ability to identify and execute quality solutions through strong problem solving, presentation, and communication skills
• Knowledge in the areas of Engineering, Service, Manufacturing, and Quality
• Possess strong decision-making, analytical and problem-solving, and negotiating skills
• Knowledge of statistical techniques and statistical analysis software (such as MiniTab)
• Knowledge of fundamental quality topics and metrics (e.g., APQP, PPAP, Statistical Process Control methods, 8D Methodology and Process Capability Index (CPK))
• Ability to provide informative and professional assistance when working with the public/customers, suppliers, and co-workers while maintaining positive interpersonal relationships which encourage open dialog
• Strong oral and written communication skills with the flexibility and ability to work with several areas and levels within the Company
• Strong partnering and leadership skills with the ability to positively affect and influence internal and external stakeholders
• Ability to prioritize responsibilities and multi-task to develop and produce correct, professional and error-free documents on a timely basis
• Knowledge of Continuous Improvement methods
• Ability to review & approve corrective action analysis and product test plan review
• Willing to travel up to 25% to suppliers worldwide for audit & development activities