Senior Quality, Reliability & Durability (QRD) Engineer (VSEE) – Mechatronic Hardware

About the role

The Quality, Reliability & Durability (QRD) Engineer – Mechatronic Hardware plays a crucial role in improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems.

Responsibilities

• Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.
• Identify, partition (HW vs. SW), prioritize, and track issues using GM systems and dashboards.
• Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews, daily and weekly QRD calls, and other escalation forums as required.
• Plan and implement target sufficiency actions to address QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
• Identify and manage breakpoints (BP) for service, plant, and OTA actions.
• Forecast quality and warranty performance targets and track progress against commitments.
• Track trends, Pareto drivers, and maintain Top 20 issue lists.
• Proactively identify emerging issues using plant, service, and field data.
• Coincide with fast response activities, service garage escalations, and read-across initiatives across programs.
• Coincide with global QRD alignment (GMNA priority) through influence.
• Communicate clearly with engineering, manufacturing, service, and supplier teams.
• Balance quality improvements with cost and warranty impact considerations.

Requirements

• Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
• Experience with vehicle systems, mechatronic hardware, or embedded control systems, SW release Cadence, OTA.
• Experience analyzing warranty, DTC, or field performance data.
• Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS.
• Ability to lead cross-functional issue resolution efforts.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with AI-enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI-assisted analysis).

Preferred Skills

• Experience in Quality, Reliability & Durability (QRD), warranty, or field quality roles.
• Experience supporting CPIT, Focus CPIT, SMT Core PDT, and escalation forums.
• Knowledge of HW vs. SW issue partitioning and corrective-action processes.
• Experience working with global teams and suppliers.
• Interest in leveraging digital tools and automation to standardize QRD work.
• Automotive OEM or supplier experience.

Benefits

GM offers a variety of health and wellbeing benefit programs, including medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts, and more.