Senior Quality Implementation Specialist

About the role

CASES is seeking a Senior Quality Implementation Specialist to support a multi-year program implementation while leading continuous quality improvement efforts and performance evaluation for the Assertive Community Engagement & Success (ACES) program.

Responsibilities

• Demonstrate interpersonal effectiveness in alignment with CASES values and mission.
• Cook up and support the incident reporting practice across ACES and the CASES programs in accordance with regulatory policies and internal procedures.
• Demonstrate the ability to distil complex and sensitive information reported during incident review committee meetings, providing:
• Ensure incidents are thoroughly documented, investigated, and appropriately reviewed.
• Maintain a high level of accuracy along with attention to detail.
• Prioritize assignments and meet stringent deadlines.
• Exhibit a high proficiency of critical thinking skills to independently respond to incidents.
• Provide strengths -based constructive feedback, deal with sensitive issues, and maintain confidentiality, all with a focus on improved quality.
• Value diversity, equity, and belonging and contribute to an inclusive work environment.
• Excellent verbal, written, presentation, and interpersonal skills.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, and SharePoint).

Requirements

• Licensed Master Social Worker/Licensed Mental Health Counselor or Graduate Level Degree with at least 3 years of quality improvement/assurance and compliance experience with New York City and/or New York State licensed treatment programs.

Qualifications

• A high degree of accuracy along with attention to detail.
• Prioritize assignments and meet stringent deadlines.
• Exhibit a high proficiency of critical thinking skills to independently respond to incidents.
• Provide strengths -based constructive feedback, deal with sensitive issues, and maintain confidentiality, all with a focus on improved quality.
• Value diversity, equity, and belonging and contribute to an inclusive work environment.
• Excellent verbal, written, presentation, and interpersonal skills.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, and SharePoint).

Skills

• Ability to distil complex and sensitive information reported during incident review committee meetings, providing accurate, timely minutes, and coordination of follow-up procedures and practices.
• Ensure incidents are thoroughly documented, investigated, and appropriately reviewed.
• Maintain a high level of accuracy along with attention to detail.
• Prioritize assignments and meet stringent deadlines.
• Exhibit a high proficiency of critical thinking skills to independently respond to incidents.
• Provide strengths -based constructive feedback, deal with sensitive issues, and maintain confidentiality, all with a focus on improved quality.
• Value diversity, equity, and belonging and contribute to an inclusive work environment.
• Excellent verbal, written, presentation, and interpersonal skills.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, and SharePoint).

Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retail
• Competitive matching up to 6%
• Employee Referral Program