Senior Quality Engineer, Products

Responsibilities

• Develop and implement a QMS aligned with ISO 9001; create and maintain the Quality Manual, quality policies, procedures, and work instructions.
• Lead internal and external audits, including ISO certification efforts.
• Interface with UL Compliance Officers and third-party agencies during audits.
• Maintain product compliance matrix mapping each product line to applicable UL, NEC, NEMA, and customer-specific requirements.
• Develop and maintain the Approved Vendor List (AVL); lead supplier qualification, periodic re-qualification audits, and scorecard reviews.
• Write and manage Supplier Quality Agreements (SQAs) covering material certifications, First Article Inspection (FAI), critical specs, and dimensional tolerances.
• Issue Supplier Corrective Action Requests (SCARs) and track to closure using 8D methodology; drive root cause and permanent corrective action on repeat escapes.
• Implement pre-shipment inspection checkpoints at overseas CM facilities to prevent quality escapes from reaching Giga facilities.
• Ensure all incoming materials meet specifications — manage PPAP-equivalent documentation (material certs, CoC, test reports).
• Design and maintain the incoming quality control (IQC) process — AQL-based sampling plans accept/reject criteria, and non-conforming material (NCM) disposition workflow.
• Build inspection checklists for critical components: bus bars, breakers, CTs, SPDs.
• Define and implement in-process quality control plans (QCPs) and visual work instructions (VWIs) for safety-critical assembly operations — bus bar torquing, wiring termination, CT secondary connections.
• Lead final outgoing inspection and electrical test protocol: insulation resistance, continuity, CT polarity, and breaker functional tests — 100% on every unit.
• Maintain serialized test records and Certificate of Conformance (CoC) for every shipment.
• Establish routine, type, and special test protocols for Switchboards, panelboards and unit substations.
• Lead continuous improvement initiatives: root cause analysis using structured tools; 8D, Fishbone, 5-Why, for internal non-conformances and field failures.
• Collaborate with manufacturing engineers on Lean/Six Sigma initiatives to reduce defects, scrap, and rework.
• Monitor and publish quality KPIs: incoming PPM, first-pass yield (FPY), scrap and rework rate, warranty claim rate, and Cost of Quality (CoQ) as % of revenue.
• Build and maintain live digital systems to capture, track, and resolve NCRs, SCARs, and customer complaints; maintain the calibration register for all gauges and test equipment.

Requirements

• Degree in Mechanical, Electrical, Industrial Engineering, or a related technical field.
• 5+ years of experience in quality engineering or quality management in electrical, power, or industrial manufacturing.
• Solid understanding of UL 891/67 compliance or equivalent LV switchgear/panelboard standards.
• Experience managing supplier quality in an international CM environment — audits, corrective actions, and FAI documentation.
• Hands-on experience building PFMEA, control plans, and visual work instructions.
• Strong root cause analysis skills — 8D, Fishbone, 5-Why, A3.
• Proven ability to build and lead cross-functional quality teams across multiple sites.
• Strong communicator — able to write clear technical reports, interface with customers, and present quality data to leadership.
• Able to collaborate effectively with cross-border engineering and production teams.

Qualifications

• ASQ Certified Quality Engineer (CQE), Six Sigma Green Belt, or equivalent certification.
• Experience implementing or certifying a QMS to ISO 9001 from an early stage.
• Experience using digital quality tools — ERP quality modules, to track NCRs, SCARs, and KPIs.
• Fluency in Spanish.