Senior Quality Control Specialist

About the role

The Senior Quality Control Specialist serves as a subject matter expert within McGee's Safety and Compliance team, supporting the organization's commitment to safe, compliant, and operationally excellent ground-handling operations. This role is responsible for evaluating compliance with regulatory, customer, and company standards through audits, assessments, investigations, and data analysis.

Responsibilities

• Serve as a subject matter expert in quality control, operational compliance, and Safety Management System (SMS) processes.
• Partner with the Manager, SMS & Quality Control to develop, administer, and continuously improve quality assurance programs, regulatory audits, risk assessments, and ISAGO compliance activities.
• Conduct operational, regulatory, and compliance audits to evaluate adherence to company, customer, airport, and regulatory requirements.
• Analyze audit findings, operational data, and safety trends to identify systemic risks, recurring issues, and opportunities for improvement.
• Perform incident investigations and root cause analyses to identify contributing factors and recommend corrective and preventive actions.
• Prepare audit reports and communicate findings, recommendations, and risk assessments to station and executive leadership.
• Partner with operational leaders to develop, implement, and monitor corrective action plans that address identified risks and compliance concerns.
• Evaluate the effectiveness and sustainability of corrective actions through follow-up assessments and validation activities.
• Provide coaching, guidance, and training to leaders and frontline teams on quality standards, compliance requirements, and operational best practices.
• Develop, maintain, and update department manuals, policies, procedures, and other controlled documentation to ensure accuracy and regulatory compliance.
• Research regulatory, industry, and operational changes and recommend updates to policies, procedures, and business practices as needed.
• Support cross-functional safety, compliance, and continuous improvement initiatives across the organization.
• Represent the Safety and Compliance team in meetings, projects, audits, and customer interactions.
• Maintain open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee’s values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride.
• Perform other duties as assigned to support McGee’s successful business operation.

Qualifications

• 3 or more years of experience in airline, aviation, airport operations, ground handling, safety, quality assurance, compliance, training, or a related operational environment.
• Working knowledge of airline ground handling operations, safety standards, and regulatory requirements.
• Experience conducting audits, investigations, assessments, or operational reviews.
• Strong analytical and problem-solving skills with the ability to identify trends, assess risk, and develop practical solutions.
• Ability to communicate findings, recommendations, and technical information clearly to diverse audiences.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to work independently and exercise sound judgment with limited supervision.
• Ability to obtain and maintain all required airport security badges, customs seals, and other applicable clearances.
• Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture.
• Ability to work any shift, including early mornings, late nights, weekends and Holidays as business needs require.
• Ability to travel up to 75% of the time.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.