Senior Public Engagement Manager

Company introductionWe are seeking a Senior Public Engagement Manager to lead strategic outreach efforts for customer delivery projects in a designated area.Role summary / purposeThe Senior Public Engagement Manager leads strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.Key responsibilitiesCreating and managing a strategic engagement planPreparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project informationEngaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projectsParticipating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the fieldWorking with local Government & Community Relations Managers to determine appropriate public engagement strategyOrganizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.Coordinating the printing and mailing of external communicationsMonitoring property owner inquiries on assigned projects and manage response and documentationLeading in the preparation and implementation of public information meetingsRequirements - education & experienceBachelor's degree and five (5) years minimum of related work experienceIn lieu of bachelor's degree AND five (5) years minimum of related work experience, high school diploma/GED AND seven (7) years minimum of related work experienceValid driver's licenseRequired skillsExcellent written and oral communication skillsAbility to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settingsDemonstrated problem solving and conflict management skillsProficient in Microsoft Office applicationsNice-to-have / preferred skillsPrior experience in customer delivery/distributionExperience presenting and communicating with external audiencesAdept at dealing with a variety of individuals and escalated situationsProficient in principles of project managementExperience in the utility industryCustomer-specific experienceDemonstrated organizational and planning skillsDemonstrated negotiation experienceCommunity involvement experience in a personal or professional capacityAbility to lead cross functional teamsExperience in working with community organizations in a professional capacityExperience in working with mid-level, senior level management and their support staffsExperience with project and event planningPrevious budget management experienceEmployment details - type, location, hoursField position in Coastal Florida (reporting location - Seven Springs Ops Center, New Port Richey or Headquarters, St Petersburg). Could also be assigned projects in South Coastal Florida. Required to report into office for meetings and other requests, as needed.Work hours: 8am-5pm (adjusted as needed to support assigned projects and respond to emergent items as they arise)Vehicle requirements: Valid driver's license required. Will drive fleet vehicles (such as Mitsubishi Outlander or other available fleet vehicles) approximately 50% of the time to destinations associated with assigned projects and other locations as needed, both onsite and offsite.Overtime: Position is intended for 40 hours per week. With approval, there may be infrequent exceptions for overtime (such as emergent issues after-hours or storm support; storm support will be voluntary). Estimated overtime would infrequently exceed 5 hours per week.Business expenses: Usually covered. Some expenses may require approval or have limits. Coverage is 100% in most cases with possible exceptions. Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.