Senior Property Resolution Specialist (Property Claims Field Adjuster)

About the role

Encova Insurance has an immediate opening for a Senior Property Resolution Specialist (Field Adjuster). This role will be home-based but you must reside in Northeast Ohio for travel throughout the territory. The position reports to a Manager, Property Claims. The company employs associates only in specific U.S. states: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Responsibilities

• Investigate, evaluate, estimate and process property claims primarily requiring in-person contact and on-site inspections.
• Handle personal and commercial property losses including structure, contents, ALE, scheduled property and business income losses requiring on-site investigation.
• Address property coverage questions.
• Handle property limited handled lawsuits including attending pre-trials, mediations, arbitrations or trial when required.
• Inspect and write moderate to large property estimates using estimating guides and estimating software.
• Assist in risk evaluation on homeowners and commercial businesses including verifying insurance to value, coinsurance penalties and documenting any change or increased hazard to the risk.
• Assist inside property specialists with tasks such as diagrams and photographs, statements in person or inspections of property.
• Comply with claims organization’s policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.
• Investigate and close a minimum average of 30 elements per month.
• Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.
• Serve as a member of claims and other company integrated teams as assigned.
• Climb roofs and perform other field based inspections.
• Obtain and maintain all applicable adjusters licensing.
• Maintain open lines of communication with agents, sales representatives, marketing and underwriting personnel.
• Perform other duties as assigned.

Qualifications

This position requires experience as an Encova Insurance Property Resolution Specialist or its equivalent in the industry. Internal candidates must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews. Candidates must actively demonstrate the skills and abilities listed in the Property Resolution Specialist job description, demonstrate good judgment in decision‑making, good communication skills, excellent people skills (positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public), good negotiation skills, and satisfactory setup and monitoring of all claims. They must have a thorough knowledge of claims settlement techniques, Encova’s personal and commercial policy products, current legal decisions affecting claims handling, regional office and company procedures, policies and practices. A college degree or equivalent in insurance or business is required. Continuing insurance education is desired and may be obtained through IIA and/or CPCU or other accredited insurance education provider.

Benefits

• Health, Dental & Vision Insurance
• Company‑provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan – 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements – Hybrid and remote depending on the role

Pay

The salary range for this position is $61,742.00 – $98,788.00 annually, plus bonus and benefits. Pay type is Salary.